• Satisfaction Guarantee
  • Shipping & Delivery
  • Orders & Returns
  • General Questions
  • Product Questions
Still need help? Please contact us at info@FrommBeauty.com

Satisfaction Guarantee


If you purchased a brush from our Elite Collection that includes our LOVE IT OR YOUR MONEY BACK Satisfaction Guaranteed sticker, you are eligible to return your brush for a full refund if you are not 100% satisfied with your purchase. To process the return, email salesorder@frommbeauty.com and we will provide you with detailed next steps including instructions for returning the brush to Fromm.

02. What are the terms and conditions of the Satisfaction Guarantee?

The guarantee is valid for 30 days from the date of purchase, and we require proof of purchase to process the return. Refunds are for the price of the brush and excludes shipping and sales tax. Not valid for purchases made using a gift card. This offer is valid through 8/1/2023 and we reserve the right to reject any request that does not meet the minimum requirements.

03. Which brushes are included in the Satisfaction Guarantee?

You can shop all eligible Elite brushes here.

Shipping & Delivery

01. What is your shipping policy?
We offer free shipping for US orders of more than $40. Standard shipping rates apply to all orders under $40. Normal delivery is 5-8 business days. Orders placed after 12PM CST on Friday will be processed on the following Monday, with the exception of holidays.

Notice: Shipments may be delayed due to our warehouse being closed on 11/23-11/24 for Thanksgiving. Any orders placed after noon on Wednesday will not be processed until Monday the 27th.

02. Do you offer free shipping?

Yes, we do offer free shipping on US orders of more than $40.

03. Do you ship outside the USA to other countries?

No, international shipping is not available at this time. We hope to have international shipping options available for you soon.

Orders & Returns

01. Do I need an account to order?

No, but we encourage you to sign up for a Pro Account prior to ordering for additional savings. All Pro Accounts receive a 10% off discount sitewide. You must be signed into an active Pro Account to see this pricing which will be automatically reflected on the product pages. You can sign up for a Pro Account for free here.

02. What payment methods do you offer?

You can check out using Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay or Shopify Pay.

03. Where is my order?

Once you have placed an order, you can check its status through the tracking link sent to your email. Please also be sure to check the shipping address is correct on your shipping confirmation email. If you have any further questions or notice a mistake on your order, please reach out to our Customer Care team at info@FrommBeauty.com.

04. Can I Cancel Or Modify My Order?

While your order is still processing, we may be able to cancel or modify your order. You can send an e-mail to our Customer Care team at info@FrommBeauty.com with your order number. Your order number can be found on your order confirmation email. Please keep in mind to get your order to you as soon as possible, we begin processing orders as soon as they are received. If your order is no longer able to be modified or canceled, you can process a return once you receive your package. If you cannot locate your order confirmation email, please email info@FrommBeauty.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit or cancel your order if it has been shipped.

05. Why was my order returned and refunded?

Occasionally, packages are returned to us as undeliverable. When the carrier returns a package as undeliverable, we automatically begin issuing a full refund. There are many reasons as to why a package might be returned as undeliverable, but the most common reason is the address was entered incorrectly at checkout. Please check the address on your order to determine if it was an incorrect address. We cannot re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, you will need to place a new order on our website with updated information. If you have any further questions, please reach out to our Customer Care team at info@FrommBeauty.com.

06. What is your return policy?

New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return. If the return is due to a defective product or the result of a shipping error, Fromm will correct the order at no additional cost.

07. How do I return an item?

Email SalesOrder@FrommBeauty.com with the following information:

- Name
- Address
- Phone number
- Product requested to be returned
- Reason for return

and a member of our customer service team will help to facilitate the return.

Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.

General Questions

01. How do I reach Customer Service?

We would be happy to assist you. Please email us at info@FrommBeauty.com

02. What is a Pro Account?

We offer special pricing for our Pro Account members. Professional Stylists, Salon Owners, Salon Partners, Barbers & Cosmetology Students are eligible for 10% off Fromm Pro products when signed into a Pro Account. It is FREE to create your Pro Account and you can sign up here.

03. How do I use my Pro Account Discount?

Pro Account pricing will be automatically reflected across the site when you are signed in. You can sign in to your Pro Account here. If you do not have a Pro Account and would like to sign up, you can register here for your FREE account.

04. Where can I leave a review?

Visit any of our product pages to leave a review.

Product Questions

01. What is the Elite Brush Satisfaction Guarantee and how does it work?

To learn more about our Satisfaction Guarantee, click here.

02. Do Fromm Shears have a guarantee?
All Fromm shears carry a one year guarantee against manufacturer defects. Fromm will repair or replace defective products at no charge. Simply email Fromm Customer Service at SalesOrder@FrommBeauty.com to report a defective item.
03. How do I choose the best Fromm shear for me?
For help with choosing a shear that is right for you, download our Shear Anatomy guide here
04. How often should I get my shears sharpened?

Shears may require sharpening approximately every 6 months depending on the shear quality and how the shears are cared for and used. For more information, visit Shear Care Tips below.

05. Do you offer Shear Sharpening service?
The Fromm Service Center services all brands of shears and manicure/pedicure implements. Please download a copy of our current service form which contains the shipping address for our Illinois location. For service and repair, please follow these steps:

- Download a PDF Service Order Form here.

- Prepare the shipment of the product(s) that you need to be serviced and repaired.

- Ship the completed Service Order Form and the product(s) you wish to be repaired to: FROMM SERVICE CENTER 603 DEMPSTER ST. MT. PROSPECT, IL 60056-4252

Additional details and instructions are included on the Service Order Form.

06. Where can I get replacement finger ring inserts or a tension adjustment tool for my Fromm shear?

Replacement parts are available. Please email SalesOrder@FrommBeauty.com for your replacement part needs.

07. Where are Fromm shears made?

The Shear Artistry collection is made in Taiwan, with the exception of our Shear Artistry barber shears, which are made in China.

08. How should I care for my Fromm shears?

Visit Shear Care Tips below for more information on shear care.

09. How long should I expect my shears to work at peak performance?

A well-cared for shear can last for many years and depends a lot on how the shear is used and maintained. Care instructions are available here. Most shears require sharpening 2-3 times a year to maintain a sharp cutting edge, again, depending on how often they are used and how they are maintained.

10. Can I purchase Fromm products in store?

Please email SalesOrder@FrommBeauty.com to find a store in your area.


For shear care tips view the videos below or download the PDF for more information.


video tutorial
video tutorial
video tutorial