FAQs
Section
General
- Download a PDF Service Order Form here.
- Prepare the shipment of the product(s) that you need to be serviced and repaired.
- Ship the completed Service Order Form and the product(s) you wish to be repaired to: FROMM SERVICE CENTER 603 DEMPSTER ST. MT. PROSPECT, IL 60056-4252
Additional details and instructions are included on the Service Order Form.
Please email SalesOrder@FrommBeauty.com to find a store in your area.
Shipping & Delivery
- Name
- Address
- Phone number
- Product requested to be returned
- Reason for return
and a member of our customer service team will help to facilitate the return.
Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.
Yes, international shipping is available, subject to international shipping rates. All orders are processed in USD.
Payment Information
You can check out using Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay or Shopify Pay.
Product
Visit any of our product pages to leave a review.
A well-cared for shear can last for many years and depends a lot on how the shear is used and maintained. Care instructions are available here. Most shears require sharpening 2-3 times a year to maintain a sharp cutting edge, again, depending on how often they are used and how they are maintained.
Shears may require sharpening approximately every 6 months depending on the shear quality and how the shears are cared for and used. For more information, visit Shear Care Tips below.
