FAQs
Section
Satisfaction Guarantee
If you purchased a brush from our Elite Collection that includes our LOVE IT OR YOUR MONEY BACK Satisfaction Guaranteed sticker, you are eligible to return your brush for a full refund if you are not 100% satisfied with your purchase. To process the return, email salesorder@frommbeauty.com and we will provide you with detailed next steps including instructions for returning the brush to Fromm.
The guarantee is valid for 30 days from the date of purchase, and we require proof of purchase to process the return. Refunds are for the price of the brush and excludes shipping and sales tax. Not valid for purchases made using a gift card. This offer is valid through 8/1/2023 and we reserve the right to reject any request that does not meet the minimum requirements.
You can shop all eligible Elite brushes here.
Shipping & Delivery
Yes, we do offer free shipping on US orders of more than $40.
No, international shipping is not available at this time. We hope to have international shipping options available for you soon.
Orders & Returns
No, but we encourage you to sign up for a Pro Account prior to ordering for additional savings. All Pro Accounts receive a 10% off discount sitewide. You must be signed into an active Pro Account to see this pricing which will be automatically reflected on the product pages. You can sign up for a Pro Account for free here.
You can check out using Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay or Shopify Pay.
Once you have placed an order, you can check its status through the tracking link sent to your email. Please also be sure to check the shipping address is correct on your shipping confirmation email. If you have any further questions or notice a mistake on your order, please reach out to our Customer Care team at info@FrommBeauty.com.
While your order is still processing, we may be able to cancel or modify your order. You can send an e-mail to our Customer Care team at info@FrommBeauty.com with your order number. Your order number can be found on your order confirmation email. Please keep in mind to get your order to you as soon as possible, we begin processing orders as soon as they are received. If your order is no longer able to be modified or canceled, you can process a return once you receive your package. If you cannot locate your order confirmation email, please email info@FrommBeauty.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit or cancel your order if it has been shipped.
Occasionally, packages are returned to us as undeliverable. When the carrier returns a package as undeliverable, we automatically begin issuing a full refund. There are many reasons as to why a package might be returned as undeliverable, but the most common reason is the address was entered incorrectly at checkout. Please check the address on your order to determine if it was an incorrect address. We cannot re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, you will need to place a new order on our website with updated information. If you have any further questions, please reach out to our Customer Care team at info@FrommBeauty.com.
New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return. If the return is due to a defective product or the result of a shipping error, Fromm will correct the order at no additional cost.
Email SalesOrder@FrommBeauty.com with the following information:
- Name
- Address
- Phone number
- Product requested to be returned
- Reason for return
and a member of our customer service team will help to facilitate the return.
Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.
General Questions
We would be happy to assist you. Please email us at info@FrommBeauty.com
We offer special pricing for our Pro Account members. Professional Stylists, Salon Owners, Salon Partners, Barbers & Cosmetology Students are eligible for 10% off Fromm Pro products when signed into a Pro Account. It is FREE to create your Pro Account and you can sign up here.
Visit any of our product pages to leave a review.
Product Questions
To learn more about our Satisfaction Guarantee, click here.
Shears may require sharpening approximately every 6 months depending on the shear quality and how the shears are cared for and used. For more information, visit Shear Care Tips below.
- Download a PDF Service Order Form here.
- Prepare the shipment of the product(s) that you need to be serviced and repaired.
- Ship the completed Service Order Form and the product(s) you wish to be repaired to: FROMM SERVICE CENTER 603 DEMPSTER ST. MT. PROSPECT, IL 60056-4252
Additional details and instructions are included on the Service Order Form.
Replacement parts are available. Please email SalesOrder@FrommBeauty.com for your replacement part needs.
The Shear Artistry collection is made in Taiwan, with the exception of our Shear Artistry barber shears, which are made in China.
Visit Shear Care Tips below for more information on shear care.
A well-cared for shear can last for many years and depends a lot on how the shear is used and maintained. Care instructions are available here. Most shears require sharpening 2-3 times a year to maintain a sharp cutting edge, again, depending on how often they are used and how they are maintained.
Please email SalesOrder@FrommBeauty.com to find a store in your area.
