
FAQs
Section
Satisfaction Guarantee
If you purchased a brush from our Elite Collection that includes our LOVE IT OR YOUR MONEY BACK Satisfaction Guaranteed sticker, you are eligible to return your brush for a full refund if you are not 100% satisfied with your purchase. To process the return, email salesorder@frommbeauty.com and we will provide you with detailed next steps including instructions for returning the brush to Fromm.
The guarantee is valid for 30 days from the date of purchase, and we require proof of purchase to process the return. Refunds are for the price of the brush and excludes shipping and sales tax. Not valid for purchases made using a gift card. This offer is valid through 8/1/2023 and we reserve the right to reject any request that does not meet the minimum requirements.
Shipping & Delivery
Yes, we do offer free shipping on US orders of more than $40.
No, international shipping is not available at this time. We hope to have international shipping options available for you soon.
- Name
- Address
- Phone number
- Product requested to be returned
- Reason for return
and a member of our customer service team will help to facilitate the return.
Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.
Orders & Returns
You can check out using Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay or Shopify Pay.
Product Questions
Visit any of our product pages to leave a review.
A well-cared for shear can last for many years and depends a lot on how the shear is used and maintained. Care instructions are available here. Most shears require sharpening 2-3 times a year to maintain a sharp cutting edge, again, depending on how often they are used and how they are maintained.
Shears may require sharpening approximately every 6 months depending on the shear quality and how the shears are cared for and used. For more information, visit Shear Care Tips below.
General
If you purchased a brush from our Elite Collection that includes our LOVE IT OR YOUR MONEY BACK Satisfaction Guaranteed sticker, you are eligible to return your brush for a full refund if you are not 100% satisfied with your purchase. To process the return, email salesorder@frommbeauty.com and we will provide you with detailed next steps including instructions for returning the brush to Fromm.
TERMS & CONDITIONS
The guarantee is valid for 30 days from the date of purchase, and we require proof of purchase to process the return. Refunds are for the price of the brush and excludes shipping and sales tax. Not valid for purchases made using a gift card. This offer is valid through 8/1/2023 and we reserve the right to reject any request that does not meet the minimum requirements.
- Download a PDF Service Order Form here.
- Prepare the shipment of the product(s) that you need to be serviced and repaired.
- Ship the completed Service Order Form and the product(s) you wish to be repaired to: FROMM SERVICE CENTER 603 DEMPSTER ST. MT. PROSPECT, IL 60056-4252
Additional details and instructions are included on the Service Order Form.
Please email SalesOrder@FrommBeauty.com to find a store in your area.