FAQs

Section

  • General
  • Shipping & Delivery
  • Payment Information
  • Product
Still need help? Please contact us at info@FrommBeauty.com

General

01. Do Fromm Shears have a guarantee?
All Fromm shears carry a one year guarantee against manufacturer defects. Fromm will repair or replace defective products at no charge. Simply email Fromm Customer Service at SalesOrder@FrommBeauty.com to report a defective item.
02. How do I choose the best Fromm shear for me?
For help with choosing a shear that is right for you, download our Shear Anatomy guide here
03. Do you offer Shear Sharpening service?
The Fromm Service Center services all brands of shears and manicure/pedicure implements. Please download a copy of our current service form which contains the shipping address for our Illinois location. For service and repair, please follow these steps:

- Download a PDF Service Order Form here.

- Prepare the shipment of the product(s) that you need to be serviced and repaired.

- Ship the completed Service Order Form and the product(s) you wish to be repaired to: FROMM SERVICE CENTER 603 DEMPSTER ST. MT. PROSPECT, IL 60056-4252

Additional details and instructions are included on the Service Order Form.

04. Can I purchase these shears in store?

Please email SalesOrder@FrommBeauty.com to find a store in your area.

Shipping & Delivery

01. What is your shipping policy?
We offer free shipping for US orders of more than $40. Standard shipping rates apply to all orders under $40. Expedited delivery is available for an additional cost which can be calculated at the time of check out. Normal delivery is 5-8 business days including international shipping. Orders placed after 12PM CST on Friday will be processed on the following Monday, with the exception of holidays.
02. What is your return policy?
New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return. If the return is due to a defective product or the result of a shipping error, Fromm will correct the order at no additional cost.
03. How to return an item
Email SalesOrder@FrommBeauty.com with the following information:

- Name
- Address
- Phone number
- Product requested to be returned
- Reason for return

and a member of our customer service team will help to facilitate the return.

Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.
04. Do you ship outside the USA to other countries?

Yes, international shipping is available, subject to international shipping rates. All orders are processed in USD.

Payment Information

01. What payment methods do you offer?

You can check out using Visa, MasterCard, Google Pay, Apple Pay or Shopify Pay.

Product

01. Where are Fromm shears made?
The Shear Artistry collection is made in Taiwan, with the exception of our Shear Artistry barber shears, which are made in China.
02. Where can I get replacement finger ring inserts or a tension adjustment tool for my Fromm shear?
Replacement parts are available. Please email SalesOrder@FrommBeauty.com for your replacement part needs.
03. How should I care for my Fromm shears?
Visit Shear Care Tips below for more information on shear care.
04. Where can I leave a review?

Visit any of our product pages to leave a review.

05. How long should I expect my shears to work at peak performance?

A well-cared for shear can last for many years and depends a lot on how the shear is used and maintained. Care instructions are available here. Most shears require sharpening 2-3 times a year to maintain a sharp cutting edge, again, depending on how often they are used and how they are maintained.

06. How often should I get my shears sharpened?

Shears may require sharpening approximately every 6 months depending on the shear quality and how the shears are cared for and used. For more information, visit Shear Care Tips below.

SHEAR CARE TIPS

For shear care tips view the videos below or download the PDF for more information.

SHEAR CARE videos

video tutorial
SHEAR CARE: CLEANING
video tutorial
SHEAR CARE: OILING
video tutorial
SHEAR CARE: TENSION