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Returns

SHIPPING
We offer free shipping for order of more than $50. Standard shipping rates apply to all orders under $50. Expedited delivery is available for an additional cost which can be calculated at the time of check out. Normal delivery is 5-8 days including international shipping.

 

RETURNS
New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return.

If the return is due to a defective product or the result of a shipping error, Fromm will correct the order at no additional cost.

How to Return an Item
Email [email protected] with the following information:

  • Name, address, phone number
  • Product requested to be returned
  • Reason for return

Fromm Customer Service will facilitate the return. Depending on the reason for return, shipping charges may be waived.

Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.